*PLEASE NOTE: Due health and safety concerns regarding COVID-19, we are not accepting returns/exchanges. All items are final sale until further notice. By placing an order, you agree to this policy. We appreciate your understanding.
If you have any questions regarding sizing of a particular item, please message us on Facebook @lunapearlboutique or contact us at firstname.lastname@example.org
• Unworn/unaltered merchandise may be returned for a store credit. Items that do not match the criteria above, or contain makeup, deodorant, perfumes, are subject to denial.
• Items in the sale collection are marked down for FINAL SALE and are not eligible for return or exchange. Orders with a 25% discount or higher, are considered FINAL SALE and are NOT ELIGIBLE for return or exchange.
• Accessories, Belts, Scarves, Bralettes, Jewelry, and Leggings are final sale.
INELIGIBLE RETURNS will be invoiced for return shipping cost. If not paid within 7 days, items/order will be donated to charity.
SHOES must be shipped in a separate box or mailer. Please do not attach labels directly to product box. Any returns received with labels affixed directly to the box will be shipped back at customers expense.
REFUSED/RETURNED PACKAGES will be responsible for original shipping costs. The original shipping cost will be deducted from store credit.
*Returns can take up to 5-10 business days to process. Once processed, you will receive an electronic gift card to use on your next purchase.
We recommend purchasing shipping insurance when sending items back to Luna Pearl Boutique. Free Shipping for your order is provided as a courtesy, however Luna Pearl Boutique will not pay for return/exchange shipping. We are not responsible for lost packages. Shipping fees are non-refundable.
We do not offer exchanges. We recommend placing a new order for any items you want and sending back any return items to be processed for a boutique credit.
CANCELLING AN ORDER
We are unable to cancel an order once it has been processed. Please refer to the instructions above to return your item.
By purchasing from Luna Pearl Boutique, you agree to these terms and conditions.